English 繁體中文

Pockyt Support

Personal Finance Tracker — we're here to help.

Contact Us

Have a question, found a bug, or need help? Send us an email and we'll get back to you as soon as we can.

Email Support

wksunshine@gmail.com

Frequently Asked Questions

How do I set up the AI assistant?

There's nothing to set up — the AI assistant is built in, with no API key to manage. Just open the AI tab and start chatting. Pockyt's AI is powered by Google Gemini and works out of the box. The first time you use any AI feature, Pockyt shows a one-time consent screen explaining what data is sent and to whom — nothing is sent to the AI provider until you agree. Free accounts include a monthly allowance of AI chats and receipt scans; you can raise the limit by upgrading to Pro in Settings.

How do I enable cloud sync?

Sign in with Google, Apple, or email from Settings. Once signed in, your data automatically syncs across your devices via Firebase. You can disable or delete your cloud data at any time from Settings.

How do I import transactions from my bank?

Go to Settings → Import CSV. Export a CSV from your bank (Date, Type, Category, Amount, Note columns) and paste it into the import screen. Pockyt will preview the entries before saving.

How do I scan a receipt?

Tap the camera icon when adding a transaction, or use the dedicated Scan tab. Receipt scanning uses the built-in AI — no setup required. Your receipt is only sent to the AI provider after you agree to the one-time AI consent prompt; if you decline, you can still enter the receipt manually. Free accounts include a set number of scans each month; upgrade to Pro in Settings for a higher limit.

How does the cashback optimizer work?

When you add a transaction and select a category, Pockyt checks your saved cards and highlights if a different card earns higher cashback for that spending category. No external data is sent — this is computed entirely on your device.

How do I split a bill?

Go to the Bill Split tab, create a new split with the total and participants, then divide evenly or enter custom amounts per person. Mark participants as settled when they pay you back.

Can I export my data?

Yes. Go to Settings → Export to download your data as JSON (full backup) or CSV (spreadsheet-friendly). You can also generate a PDF report with optional date range filtering.

How do I delete my account and data?

To delete your cloud data and account, go to Settings → Account → Delete Account, or follow our Delete Account guide. Local data is removed when you uninstall the app. You can also email us at wksunshine@gmail.com and we'll handle deletion manually.

Is my data safe?

All data is stored locally on your device by default. Cloud sync is optional and protected by Firebase security rules — only you can access your data. We never sell or share your financial data with third parties.

Privacy Policy

Read our full Privacy Policy.

Pockyt · wksunshine@gmail.com

Pockyt 支援

個人財務追蹤 — 我們隨時為您服務。

聯絡我們

有任何問題、發現 Bug 或需要協助?歡迎寫信給我們,我們會盡快回覆。

發送郵件

wksunshine@gmail.com

常見問題

如何設定 AI 助手?

無需任何設定 — AI 助手已內建,也無需管理 API 金鑰。直接開啟 AI 分頁即可開始對話。Pockyt 的 AI 由 Google Gemini 提供支援,開箱即用。首次使用任何 AI 功能時,Pockyt 會顯示一次性同意畫面,說明將傳送哪些資料及傳送對象——在您同意之前,不會向 AI 提供商傳送任何資料。免費帳戶每月包含一定額度的 AI 對話和收據掃描次數;如需更高額度,可在「設定」中升級至 Pro。

如何啟用雲端同步?

在「設定」中使用 Google、Apple 或電子郵件登入。登入後,資料將透過 Firebase 自動同步至您的所有裝置。您可隨時在「設定」中停用或刪除雲端資料。

如何從銀行匯入交易紀錄?

前往「設定 → 匯入 CSV」。從您的銀行匯出 CSV 檔案(包含日期、類型、分類、金額、備註欄),貼到匯入畫面。Pockyt 將在儲存前預覽所有項目。

如何掃描收據?

新增交易時點擊相機圖示,或使用專屬的「掃描」分頁。收據掃描使用內建 AI,無需任何設定。您的收據只有在您同意一次性 AI 同意提示後才會傳送至 AI 提供商;若您拒絕,仍可手動輸入收據。免費帳戶每月包含一定次數的掃描;如需更多,可在「設定」中升級至 Pro。

現金回饋最佳化提示如何運作?

新增交易並選擇分類時,Pockyt 會檢查您儲存的信用卡,提示是否有其他卡片在該消費分類下提供更高回饋。此功能完全在裝置本機計算,不傳送任何外部資料。

如何分攤帳單?

前往「帳單分攤」分頁,建立新的分攤(填寫總金額和參與者),然後平均分配或為每位參與者輸入自訂金額。對方還款後將其標記為已結清。

可以匯出資料嗎?

可以。前往「設定 → 匯出」,將資料下載為 JSON(完整備份)或 CSV(表格格式)。您也可以產生支援日期範圍篩選的 PDF 報告。

如何刪除帳戶和資料?

前往「設定 → 帳戶 → 刪除帳戶」可刪除雲端資料及帳戶,或參閱我們的刪除帳戶說明。解除安裝應用程式可清除本機資料。您也可以發送郵件至 wksunshine@gmail.com,我們將手動處理刪除請求。

我的資料安全嗎?

預設情況下,所有資料儲存於您的本機裝置。雲端同步為可選項,受 Firebase 安全規則保護 — 只有您本人可以存取自己的資料。我們不會向任何第三方出售或分享您的財務資料。

隱私政策

閱讀完整的 隱私政策

Pockyt · wksunshine@gmail.com